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Support Center
Refund policy
Refund Policy
At Urme’z Creation, your satisfaction is our top priority. We understand that sometimes things don’t go as expected, and we’re here to help. Please read our refund policy carefully before making a purchase.
Eligibility for Refund
You may be eligible for a refund if:
The item you received is damaged, defective, or significantly different from what you ordered.
You received the wrong product.
Refund Request Window
You must notify us within 24 hours of receiving the product.
Requests made after this timeframe will not be eligible for a refund.
Refund Conditions
To qualify for a refund:
The product must be unused and in its original packaging with all tags and labels intact.
You must provide proof of purchase (invoice or order ID).
You must contact our support team and get approval before returning the item.
Non-Refundable Cases
We do not offer refunds for:
Change of mind or personal dislike of the product
Products damaged due to customer mishandling
Requests made after 24 hours of receiving the product
Refund Method & Timeline
Once approved, refunds will be processed via your original payment method or through bKash/Nagad.
Approved refunds are typically processed within 7 to 10 working days, depending on your service provider.
Contact Us for Refunds
If you believe your order qualifies for a refund, please reach out to our support team:
📧 Email: contact@urmezcreation.com
📞 Phone: +880 1704 919 552