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Support Center
FAQ
Shopping Information
You can browse products through our categories, use the search bar, or check our featured and best-selling sections to quickly find what you’re looking for.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept bKash, Nagad, Rocket, and card payments through secure payment gateways.
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Absolutely. All transactions on Urme’z Creation are encrypted with SSL security to protect your personal and payment information.
Yes! You can enter your coupon code during checkout to apply discounts. Only valid codes will be accepted.
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If your payment fails, your order will not be processed. You can try again or contact our Customer Service team for assistance.
Order Returns
You can return products within 7–10 working days of delivery if they are damaged, defective, or incorrect. Products must be unused and in their original packaging.
Contact our Customer Service team to get approval, then send the item back to us. Make sure it’s properly packaged with all tags and the invoice included.
Customers are responsible for return shipping costs unless the return is due to a major defect or wrong product, in which case Urme’z Creation covers the shipping.
Yes! Exchanges are allowed within 10 calendar days of delivery for size issues or product dissatisfaction. You must cover the return and new delivery charges, and products must be unused with all tags and invoice.